Website Hosting Terms & Conditions

Security & Software

You acknowledge that the use of software such as Joomla, WordPress and other similar types of third party open source software can represent potential risk, and as such requires You to play a part in maintaining Your chosen software. Therefore, You agree to take steps to ensure You keep Your or their chosen software updated to the latest release and security patched where applicable.

You agree to utilise and implement security measures as per advice from the developers/publishers of the third party software installed onto Your Service. You agree that under no circumstances shall Zephyrmedia be liable for any damages, loss or costs arising from or associated with the result of any third party or otherwise software You have chosen to install into a hosting account becoming compromised (hacked) that may result in the destruction of data on the server whether this is the result of Your chosen software becoming compromised or for any other reason whatsoever. You explicitly agree not to hold Zephyrmedia responsible or liable in any manner whatsoever for any damages, loss or costs arising from or associated with any type of data becoming deleted and/or unrecoverable due to any type of compromise or hack irrespective of how the compromise or hack occurred.

Account compromise by a third party or otherwise, including but not limited to: stolen passwords, phishing, redirections, meta-refresh scripts or defacement of an individual website is not the responsibility of Zephyrmedia. Zephyrmedia has the responsibility to notify the customer utilising the information provided in the Account Area and suspend the account at the earliest convenience, at the sole discretion of Zephyrmedia repeat offenders which have openly had an account compromised several times may be charged a service administration fee.


Hosting accounts may be terminated at any time at the discretion of Zephyrmedia management. If an account is in payment arrears by more than 14 days or has been used for unlawful activity it will be permanently suspended and after 14 days will be deleted entirely. If an account is to be terminated by Zephyrmedia management for reasons other than non-payment or unlawful activity, then a 28 day notification will be given as notice of intend to terminate the account. Usually a refund will be offered for the remaining pre-paid hosting  period.

If the client wishes to terminate the hosting account within 90 days of account setup then a refund will be offered for the remaining hosting period. Should the termination request come from the client 91 days or more after setup date, then no refund will be available.

Domain Name Registration

We do not warrant that any domain name you apply for, can or will be registered. Accordingly, you should not act on a domain name application until you have been notified that your requested domain name has been registered. Both your registration of a domain name, its ongoing use and renewal are subject to the relevant auDA Policy Rules, the Tucows Policy Rules and the terms of use of the applicable domain name registrar. You are responsible for reading and complying with those rules and terms of use.

We are not liable for and you irrevocable release us from all claims and loss you may have, suffer or incur in connection with a domain name you order and use through us. We have no responsibility to resolve a dispute between you and your domain name provider. We are not obliged to renew your domain name of you have not paid the renewal fee in advance using the method specified by us. We are not liable for any loss or damage suffered or incurred by you for the non-renewal of your domain name. If this agreement is terminated, but you do not transfer your domain name registration to another registrar, you agree that we may still contact you in relation to the renewal of your registration. We will not however be liable for failing to do so.